Ordering & Delivery
Orders may be placed by telephone, email or fax. Please have the following information ready when placing an order:
- Name of recipient
- Company name ( if applicable)
- Shipping address
- Telephone and fax numbers and email address
- Billing address ( if different from shipping address)
- For each species requested, include the following:
b. Sex ( if applicable)
c. Strain ( if applicable)
d. Age, weight or size requirements
- Special instructions
- Shipping / Delivery date
- Purchase order number or
- Credit card information ( card type, card number, exp. date, cardholder's name )
- Preferred shipping agent
To place an order, contact us at
Aquatic Research Organisms, Inc.,
P.O. Box 1271,
Hampton, NH 03843-1271
Our telephone/fax numbers are 1-800-927-1650 and 1-603-926-5278.
We are open Monday through Friday, 9 a.m. to 5 p.m. EST.
Our email address is email@example.com
All prices are FOB shipping point. Shipping charges can be added to invoice or billed directly to recipient. Terms of payment are net 30 days with a business / institution purchase order. Payment can also be made using Visa, Mastercard or American Express (required for all international shipments).
Due to the fragile nature of ARO's products, overnight shipping is mandated. ARO's experience shipping domestically has been that Federal Express provides the quickest and most convenient delivery service.
International orders can be shipped by air cargo consigned to your preferred broker. It is the customer's responsibility to ensure that all necessary import permits and licenses are obtained and provided to ARO prior to shipping. Requirements and charges will vary with the country of destination. Additional fees will be applied for any required export / import documentation and veterinary certificates.
All shipments are accompanied by a historical data sheet, which contains information on broodstock origin, culture conditions, age, water quality information and specific feeding requirements. Health monitoring reports and reference toxicant data is available on some species and can be included on request.
All shipments are subject to a packing and box charge fee.